Frequently Asked Questions
Everything you need to know about shopping for your home at Prym.
What is the typical shipping timeframe for furniture and large decor?
Standard shipping for home goods takes 5-7 business days. For oversized furniture items requiring freight delivery, please allow 10-14 business days for arrival.
Do you offer white-glove delivery and assembly services?
Yes, for a flat fee we offer premium white-glove service which includes delivery to your room of choice, full assembly of furniture, and removal of all packaging materials.
What is your return policy for home textiles and accessories?
We offer a 30-day return window for most items. Products must be in original, unwashed condition with tags attached. Please note that custom-made items or final sale decor are non-returnable.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Prym account.
Are your materials sustainably sourced?
At Prym, we prioritize quality and ethics. Many of our collections feature FSC-certified wood, organic cotton, and recycled textiles to ensure your home is as eco-friendly as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger home investments.